YOU ARE:
- Interested in becoming part of a diverse, highly talented and collaborative team (we have big plans for growth!)
- A self-motivated doer who likes solving problems and riddles
- Excited about creating uplifting experiences for our French- and English-speaking customers via email, online chat and phone
- Someone who likes to help people, preferably with a strong customer service background (can be in technology, retail, food and beverage, etc.)
- Eager to learn new skills and elevate your professional development
- Passionate about more than just customer support! Are you a gamer? A blogger? A dabbler in code? An artist? Musician? Foodie?
YOU WILL BE:
- Assisting our clients (club administrators and coaches) with onboarding and using our web-based software for their member-based clubs or organizations, including:
- Guiding and encouraging clients as they learn how to setup and use their Uplifter system
- Providing ongoing technical troubleshooting assistance
- Directing users to our existing documentation
- Investigating issues with software, e.g. helping with verifying bugs and testing fixes
- Assisting with either our product team, development team or marketing team with creating new content and testing new features
- Occasionally creating, updating and managing website content for customers
YOUR SKILLS INCLUDE:
- Strong written and verbal communication skills in both English
- Comfort and experience working with web-based applications
- Ability to collaborate in a fast paced environment
- Ability to work independently, for example, some hours may be completed remotely for after-hours support
- Ability to use office productivity software (Microsoft Office, etc)
- Typing speed of at least 40+ WPM
YOU’LL GET BONUS POINTS FOR:
- Fluency in English and French
- Avid participation (past or present) in a recreational or competitive non-league-based activity
(skating, gymnastics, swimming, dance, music, martial arts, etc) - Personal experience with using web technologies;
Have you created your own blog? Played with WordPress? Made a site with Google Sites? Created slideshows for sharing with friends on Apple? - Knowledge of marketing / web-based marketing or design
- Any basic technical IT or programming experience
- Sales experience
